Responsible Gaming

Our Commitment to Safe Play

At fbje, responsible gaming is not a checkbox — it is a core value that shapes every decision we make as a platform. We believe that online gaming should be an enjoyable leisure activity, engaged in freely by adults who understand the risks involved and choose to play within their means. Our responsibility is to give every player the tools, information, and support they need to make informed choices.

We work continuously to identify signs of problem gambling among our players and to act quickly when concerns arise. Our support team is available to assist any player who reaches out with gambling-related concerns — and we will never pressure anyone to continue playing when they have asked for help or chosen to stop.

Who Can Play on fbje

fbje is strictly an adult platform. The following eligibility requirements apply to all players without exception:

• You must be at least 21 years of age to register an account and place bets on fbje.
• All accounts are subject to mandatory age verification (KYC). Any account found to belong to a person under 21 will be immediately closed and all funds returned.
• Players must be accessing fbje from a jurisdiction where online gambling is legally permitted. It is your responsibility to check local laws before registering.
• You must not be registered on any self-exclusion program at the time of playing. If you have previously self-excluded from gambling, do not attempt to register a new account.
• Players experiencing financial hardship, mental health challenges, or addiction should not use the Platform. Please seek help before registering.

Deposit Limits

One of the most effective ways to keep gaming enjoyable is to set a strict budget before you play — and stick to it. fbje supports players in setting daily, weekly, and monthly deposit limits on their accounts. Once a deposit limit is set, it takes effect immediately and cannot be increased for at least 24 hours, giving you time to reflect before spending more than planned.

To set or adjust your deposit limit, contact our support team at [email protected] using your registered email address. Our team will process your request within one business day. We strongly encourage all players — particularly new players — to set a deposit limit from the outset.

Time-Out Feature

Sometimes you need a short break from gaming, whether to clear your head, attend to life priorities, or simply pause and reassess. fbje's time-out feature lets you temporarily suspend your account for a defined period. During a time-out you will not be able to log in, deposit, or place bets. Available time-out periods include:

• 24-hour time-out — a brief pause to step back from gameplay.
• 7-day time-out — a one-week break to reassess your gaming habits.
• 30-day time-out — a month-long cooling-off period.
• Custom duration time-out — contact support to arrange a period that suits your needs.

Self-Exclusion

Self-exclusion is a more permanent tool for players who feel they need a longer break from gambling. When you self-exclude from fbje, your account is suspended for a minimum of six (6) months — and up to five (5) years based on your preference. During self-exclusion, you will not be able to access your account, and we will remove you from all promotional communications.

To initiate self-exclusion, please email [email protected] from your registered email address with the subject line "Self-Exclusion Request" and your desired exclusion period. Your request will be actioned within 24 hours. We will not attempt to re-engage or market to you during the self-exclusion period.

Protecting Minors

Protecting children and young people from accessing gambling platforms is a responsibility fbje takes seriously. We strictly enforce our 21+ age policy through identity verification on every new account. If you share a device with children or teenagers, we strongly recommend taking the following precautions:

• Always log out of your fbje account when you are not using the Platform, especially on shared or family devices.
• Use parental control software to block access to gambling websites on devices used by minors.
• Never share your account credentials, bKash or Nagad details, or payment information with anyone, including family members.
• If you suspect that a minor has accessed or attempted to access fbje, report it to us immediately at [email protected].

Recognising Problem Gambling

Problem gambling develops gradually and can affect anyone regardless of income, background, or experience level. It is not a sign of weakness — it is a recognised condition that responds well to the right support. The earlier it is identified, the easier it is to address.

Common warning signs include chasing losses, gambling with money meant for essential expenses like rent or groceries, feeling anxious or irritable when not gambling, lying to family members about gaming activity, and borrowing money to fund gambling sessions. If any of these describe your current behaviour, please read the self-assessment questions below and consider reaching out to us.

Getting Help in Bangladesh

If you feel that gambling is becoming a problem in your life, please do not hesitate to reach out. You can contact fbje's support team directly at [email protected] — our team is trained to handle sensitive situations with discretion and compassion. We will listen, provide guidance, and help you activate the account tools described on this page.

Players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh are encouraged to also speak with a trusted family member, friend, or community health worker if they feel gambling is causing distress. You do not need to manage this alone. Seeking help is a sign of strength, not failure.