Privacy Policy

1. Introduction

fbje ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy describes how we collect, use, share, and safeguard information when you visit or use our website at fbje.bet and any related services, features, or content offered by fbje (collectively, the "Platform").

By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Platform immediately. This policy applies to all users of fbje, including registered members and visitors browsing the Platform without an account.

2. Information We Collect

When you register an account, make a deposit, place a bet, or interact with our support team, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and national ID or passport number (required for KYC verification).
• Contact information: email address, mobile phone number, and residential address (city, district, Bangladesh).
• Financial information: bKash, Nagad, Rocket, or Upay mobile wallet numbers; Visa or Mastercard details; transaction history and deposit/withdrawal records.
• Account activity: login timestamps, game history, bet records, bonus usage, and session duration.
• Technical data: IP address, device type, operating system, browser version, and unique device identifiers.
• Communications: messages sent to our support team, feedback submitted, and any correspondence related to disputes or complaints.

3. How We Use Your Information

fbje processes your personal data for clearly defined purposes. We will only use your information where we have a lawful basis to do so, including:

• Account creation and management: to register, verify, and maintain your player account on fbje.
• Payment processing: to facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, including fraud screening.
• Customer support: to respond to queries, resolve disputes, and improve our service quality.
• Responsible gaming compliance: to monitor betting behaviour, enforce account limits, and protect at-risk players in line with our Responsible Gaming commitments.
• Marketing communications: to send you promotional offers, bonus updates, and news about fbje — only if you have opted in. You may opt out at any time by contacting support.

4. Cookies and Tracking Technologies

fbje uses cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small data files placed on your device that help us recognise returning users, remember your preferences, maintain session security, and analyse how our Platform is used.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the Platform, including the ability to log in and place bets. We use only technically necessary and analytics cookies — we do not serve third-party advertising cookies.

5. Data Sharing and Third Parties

fbje does not sell, trade, or rent your personal data to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processors who handle transaction verification and fraud prevention strictly under confidentiality agreements.
• Identity verification partners: KYC service providers who help us confirm player identities and comply with anti-money laundering obligations.
• Legal and regulatory bodies: where we are required by law, court order, or regulatory authority to disclose information — including competent authorities in Bangladesh.
• Technology and hosting providers: secure cloud and IT infrastructure partners who process data on our behalf under strict data processing agreements.

6. Data Security

Protecting your personal information is a core responsibility at fbje. We implement industry-standard SSL encryption on all data transmissions between your device and our servers. Sensitive account data such as passwords are stored in hashed form and are never transmitted or stored in plain text. Access to your personal data within fbje is restricted to authorised personnel only, on a strict need-to-know basis.

While we take all reasonable precautions to secure your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your rights and freedoms, we will notify affected users promptly in accordance with applicable data protection obligations.

7. Data Retention

fbje retains personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, or as required by law. Our general retention periods are as follows:

• Active account data: retained for the full duration of your account's existence on the Platform plus a minimum of five (5) years after account closure.
• Financial transaction records: retained for a minimum of seven (7) years to comply with financial regulations and anti-money laundering requirements.
• Support communications: retained for three (3) years from the date of the last interaction.
• Marketing consent records: retained for as long as you remain opted in, plus one (1) year after you opt out.

8. Your Rights

As a user of fbje, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] using your registered email address:

Right of access — request a copy of the personal data we hold about you. Right to rectification — request correction of inaccurate or incomplete data. Right to erasure — request deletion of your data where it is no longer necessary. Right to restriction — request that we limit processing of your data in certain circumstances. Right to object — object to processing based on legitimate interests or for direct marketing purposes. Right to data portability — receive your data in a structured, commonly-used machine-readable format.

9. Children and Minors

fbje is strictly an adult entertainment platform. Our services are intended only for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action to delete such data.

• Age verification: all accounts are subject to mandatory age verification during the KYC process. Any account found to belong to a user under 21 will be immediately suspended and all associated data will be deleted.
• Parental controls: we strongly recommend that parents and guardians use parental control software if they share devices with minors, to prevent access to gambling platforms.
• Reporting: if you suspect that a minor is using the Platform, please report it immediately via our support email.
• 21+ only: by creating an account on fbje, you confirm that you are at least 21 years of age and legally permitted to engage in online gaming in your jurisdiction.

10. International Transfers

fbje primarily serves players located in Bangladesh. Your personal data is processed and stored on servers that may be located outside Bangladesh. Where we transfer data internationally, we take steps to ensure that an equivalent level of protection is applied, including contractual safeguards and data processing agreements with our service partners.

We do not transfer your personal data to countries or territories that do not maintain adequate data protection standards without first implementing appropriate safeguards. You may contact our support team at [email protected] for more information about cross-border data transfer arrangements.

11. Changes to This Privacy Policy

fbje reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date at the top of this document and, where practicable, notify registered users via email or an in-platform notification. Continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please reach out to our dedicated privacy team. We aim to respond to all privacy-related enquiries within five (5) business days.

You can reach us at: [email protected] — Please use your registered email address when submitting a privacy-related request so that we can verify your identity and respond securely.